Last updated: June 2026
Introduction
river-quest is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or services.
By using our website and services, you acknowledge that you have read and understood this privacy policy.
Information We Collect
We may collect and process the following types of information:
- Contact Information: Name, email address, postal address, and any other details you provide when making enquiries or using our services.
- Service Information: Details about the garments you submit for cleaning or restoration, including photographs and condition notes.
- Technical Information: IP address, browser type, operating system, and other technical data collected automatically when you visit our website.
- Usage Information: Information about how you use our website, including pages visited and time spent on site.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide our wool coat cleaning and restoration services
- To respond to your enquiries and communicate with you about your orders
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract: Processing necessary to fulfil our service agreement with you
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Processing necessary to comply with applicable laws and regulations
- Consent: Where you have provided explicit consent for specific processing activities
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Service records are typically retained for seven years following the completion of service.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our business (e.g., courier services)
- Professional advisers including lawyers and accountants
- Government bodies and regulatory authorities when required by law
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict certain processing activities
- Request transfer of your information to another organisation
- Withdraw consent where processing is based on consent
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
river-quest
47 Cloth Hall Street
Leeds, LS1 2HD
United Kingdom
[email protected]